We'd rather hear what's broken than tell you what we sell.

Meanwhile, inventory was off by over 200 make-to-order child assemblies, pieces worth $1,000+ each. The root cause was simple: Department X would claim they never received a part from Department Y, so Department Y just built it again because they were tired of going back and forth. No one had visibility to prove otherwise, and the only way to find out was to walk the floor and look.

What we built: A unified MES with staged workflows and two buttons. Operators pull from a To Do list into WIP, and the next department picks it up when they start. Every handoff is tracked. Every assembly gets a physical sticker with a unique ID. When Department Y finishes a part and hands it off, they scan it. When Department X receives it, they scan it. There's a timestamp, a name, and a record that can't be argued with. The whole "I never got that part" conversation is over before it starts. Every discrepancy surfaces in real time instead of at the end of the week when someone's spreadsheet doesn't match. Every assembly on the to-do list is live Epicor data. Jobs, operations, quantities, all of it comes straight from the ERP. We didn't replace the system or duplicate it. We just gave the floor a different way to see it and interact with it. Epicor's native MES expects operators to punch in job numbers, assemblies, and operations. That's not how production workers think. We built a simple web interface that handles all the ERP transactions behind the scenes and just gives operators what they need to see and do. That's how adoption happens.

Result: One version of the truth across every department. Finger pointing replaced with real accountability. Upper management stopped getting dragged into floor disputes because the data settled it before it escalated. The manager who spent every morning building spreadsheets and playing data entry got his time back to actually manage. And operators adopted it because it was simpler than what they were already doing.